Question 1

Who we are?

Accepted Answer

We offer serviced and furnished working spaces that enable our community to succeed in an inspiring work environment.

Question 2

Why White Space?

Accepted Answer

Save your money and lower your costs: Avoid initial fit-out, furniture and setup costs and operating expenses and hassle.  Have productivity you and your team need in private: Professional and spacious offices for small and large teams.  Lower your risks: Pay only for what you need Avoid long-term lease and rental commitment, enjoy the flexibility you need in space and time

Question 3

Where’s our locations?

Accepted Answer

Jeddah Branches: - The Headquarters Business Park, 12th & 43rd Floor | Corniche Waterfront - Al-Murjanah Tower, 02nd Floor | Prince Sultan Rd. - Randa Tower, 04th Floor | King Abdulaziz Rd.  Medina: - Namaa Almunawara, 01st Floor | King Khalid Rd.  Al-Khobar: Barghash Tower, SOON  Riyadh: SOON

Question 4

What we offer?

Accepted Answer

Plans that fit your needs, We offer you flexible contracts and fixed discounts:  -5% off for 3 Months' agreement. -10% off for 6 Months' agreement. -15% off for 12 Months agreement.

Question 5

When we are open?

Accepted Answer

For members your location is accessible by keycard 24/7. Management team are generally onsite at each location between 09:00 AM – 17:00 PM, Sunday through Thursday at all locations.

Question 6

What’s the standard service?

Accepted Answer

-Furnished Spaces -24/7 Building Access -High-speed Wi-Fi -Complimentary Coffee, Tea and Water -Business class printer -Cleaning service -Business Address  And More!

Question 7

Can I book meeting rooms or event space more than a month in advance?

Accepted Answer

Yes, Guest can booking packages , feel free to contact with Sales Team at +966 55 070 0117

Question 8

Is there’s cancellation fee for meeting rooms/ event space booking?

Accepted Answer

No, There’s No fee for any cancellation.

Question 9

Did White Space support mobile App?

Accepted Answer

Yes, for IOS and Google Play.

Question 10

Is there business address?

Accepted Answer

Sure, We have business address for each locations and it’s including your membership. Feel free to contact with our community managers.

Question 11

What’s the different between White Space locations?

Accepted Answer

Luxury: The Head Quartier Business Park | Jeddah Premium: Randa Tower| Jeddah. Midscale: Nama’a Complex | Madinah. Economy: Al-Murjanah Tower | Jeddah.

Question 12

How can I view my company and credit for meeting rooms?

Accepted Answer

After you become a member, You will receive welcoming email to sign in and set password, Then you can:  -Update your profile -Edit your company and personal details -Add your picture -Invite your team to the members portal -View credit of meeting rooms

Question 13

Can I book meeting room by myself?

Accepted Answer

Sure, After you become a member you will receive welcoming email to sign in and set password. You can booking directly from Portal OR White Space app, and you will receive as email with booking details. You can view your usage meeting room credit under the “Billing” section than “Credit” tab on the Member's portal, Credits are reset on the first of every month and do not rollover for next month.  *This service approved only for members.

Question 14

How can I view my invoice?

Accepted Answer

Invoices can be viewed by Portal page or WS App, under the “Billing” tab on the Member's portal & App.

Question 15

What’s size of offices?

Accepted Answer

-Suite office starting from 19 Sqm -Private office starting from 7 Sqm

Question 16

How do I freeze my membership?

Accepted Answer

If you wish to freeze your membership and would like to remain a member with us, Members may freeze their memberships for a period of (14) consecutive days.  *For members who are billed 6 months and more!

Question 17

Can I terminate my contract?

Accepted Answer

If the tenant desired to terminate the contract before its end, a fee is applied on the tenant with an amount of a month’s rent and the remaining balance is returned to the tenant in a duration of 30 days from the day of leaving the office.

Question 18

What’s Booking Policy?

Accepted Answer

Meeting Room Policy : -Book Early. -Schedule Appropriately. -Cooperate With Others. -Close the Door & Shut Your Phone Off. -Keep it Clean. -2 hours is the maximum duration of a booking in the meeting rooms as the booking policy will be applied.  Event Space Policy : -Taking care of the equipment is the tenant responsibility, any damage to the equipment due to misuse, the tenant will be charged for it. -We are not responsible for any loss of personal items during the workshop, as it is the responsibility of the individual. -Most of the workshops are for both gender, unless otherwise stated. -Commitment to the ethical principles and values of our society and culture -Event Space bookings and reservations must be done before 24 hr at least from the event day. -While adhering to social distancing as per the protocols approved by the Ministry of Health.

Question 19

What are the additional fees for offices, etc.?

Accepted Answer

Upon request and subject to availability.

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